We aimed to have m-Governance solutions. I outlined my requirements ie on-line applications, self-correcting modules preventing incomplete applications, generating unique application number, SMS information on progress of application to applicant and a back-end monitoring software that will escalate to a higher level unless the applicant gets his application approved within a certain specified time period within the ceiling mentioned in the Right to Services Act.
I mentioned that we must try to see that no applicant / visitor need to come to the ULC Section at all: h/she should be able to get what he wants from his home using a computer and an internet access. In fact, I have requested my General Manager of Hidco to analyse visitor slips in Hidco Bhavan to see what makes people visit the office. If we can deliver the services on-line, try to target for a zero-visitor goal using m-governance, I'd say we have indeed achieved smart governance to a very large extent.
Later I spoke to MD, WEBEL with a request to put this on a fast track. Incidentally, in the Land Manager's section of UD Department, a PMU with a Software Specialist has been engaged recently to do a similar exercise in respect of Salt Lake land.
A photo from the dais today morning:
|Conference of ULC Officers:|
developing m-Governance solutions that help people
|Times of India dt 3 Dec 2015|
|T2 dt 3 Dec 2015|