In the Citizens' meet that we held few months ago, a recurrent demand was that in some places BSNL's broadband services were not being made available. I wrote a Demi Official Letter to CGM BSNL recently, requesting steps to address this issue. Finally, last Thursday we had a detailed meeting with CGM BSNL Mr Gautam Chakraborty and his large team of senior officers. The BSNL team gave a presentation, and I reproduce three slides:
Locations served by BSNL
BSNL has also promised to open a Customer Service Centre close to Hidco Bhavan. I think that will be a great start to better services.
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Here are two clippings from today's Anandabazar: